Shipping policy
Shipping Policy
Thank you for shopping at Petlavida! We're committed to delivering your pet supplies safely and reliably.
Processing Time
All orders are processed within 1–3 business days. Orders are not processed on weekends or public holidays.
Shipping Times
As we work with international suppliers to bring you the best products at great prices, please allow:
- Standard Shipping: 7–20 business days depending on your location
- Delivery times may vary during peak seasons or due to customs delays
Shipping Rates
Shipping charges are calculated at checkout based on your location and order details. Free shipping may be available on qualifying orders.
International Orders
We ship to select international destinations. International orders may be subject to customs duties and taxes which are the responsibility of the customer. Customs processing may add additional days to delivery.
Order Tracking
Once your order ships you will receive a confirmation email with a tracking number so you can follow your order every step of the way.
Lost or Damaged Orders
If your order arrives damaged or is lost in transit please contact us at info@petlavida.com within 7 days of the expected delivery date and we will make it right.
Contact Us
For any shipping questions reach out to us at info@petlavida.com — we typically respond within 24 hours.